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ComfortShoesNY.com has been in the shoe business for over 50 years and strives to provide you with the same personal service you would expect to receive from your local shoe store but with the convenience and selection a daily updated website can offer.
ComfortShoesNY.com is perpetually adding the newest footwear styles from the most popular brands from around the world that offer comfort. From the most basic walking shoe, to a technically designed hiking boot to a cute and comfy flip-flop. This terrific blend has provided our customer with the confidence to shop from www.ComfortShoesNY.com while knowing anything selected was designed and manufactured with comfort features in mind. From the cushioned toe bar of a child's flip-flop, to the latex rubber soles on a men's elegant dress shoe to the cushioning in the heel on a women's pair of pumps. Whether our customer is young or mature, female or male, we know they want to look as good as they feel. That is the type of product we strive to offer.
The are thousands of shoe manufacturers that ignore some basic comfort features and these are not the brands you will find in ComfortShoesNY.com. If there is a brand you love and do not see on our website, please let us know at CustomerService@ComfortShoesNY.com.
To keep our prices and shipping very competitive, we have elected not to have a call center for phone order processing and customer service. You may contact us via email at CustomerService@ComfortShoesNY.com, and by clicking on the "Email Us" tab on the top of this page. We will reply to your email inquiry promptly during business hours Monday - Friday and on the next business day during weekends. We understand that not having a telephone call center could be cause for concern, but we strive to provide excellent customer service by providing precise answers to every inquiry we receive.
-- Frequently asked questions --
Question: What forms of payment do you accept?
Answer: We accept Visa, MasterCard, American Express and Discover.
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Question: Do I pay shipping charges?
Answer: ComfortShoesNY.com offers Free Shipping for all orders of $55 or more being shipped within the Contiguous U.S. There will be a $7 charged for shipping/handling of orders of $54.99 or less being shipped within the Contiguous U.S. Orders to Hawaii and Alaska will be charged a shipping charge of $15. Orders to APO AE addresses will be charged a shipping charge of $20. Orders shipping to Canada will be charged a shippng charge of $25.
Please note: Our customer are responsible for all duties, taxes and tariffs incurred in receiving international shipments.
--------------------------------------------------------------------------------
Question: May I return an item if it doesn't fit properly?
Answer: Yes. All of the items we sell are returnable, provided they are returned to us in their original condition. Complete return and exchange details are located on our Returns and Exchanges page.
--------------------------------------------------------------------------------
Question: How long does it take my order to ship?
Answer: If the shoe is in stock in our store or warehouse, it will usually ship within one business day. If the item you ordered is not in stock at the time of order placement, it is most likely in transit to us in our perpetual inventory replenishment orders from vendors, and will be shipped to you once the item is received in our warehouse. If it has been determined that it is not in transit to us from the vendor, we then promptly order it directly from the manufacturer. Many of the vendors we deal with provide the service of drop shipping orders directly to our customers, therefore the item you ordered might be delivered straight from the vendor. Since we deal with over 100 vendors, this provides us with access to hundreds of thousands of pairs of shoes, boots and sandals to ship promptly to our customers. Orders can take up to 30 business days to ship very popular items and in those rare cases, our customer service representatives inform our customers of such delays. We typically use UPS ground for deliveries. Typical delivery times to the east coast is 1 - 3 business days. The longest delivery times are to the West Coast, which average about 4 - 5 business days.
--------------------------------------------------------------------------------
Question: Is www.ComfortShoesNY.com a secure site, and is my credit card info safe?
Answer: Yes. We use SSL security to protect your online purchases. The secure socket layer (SSL) encrypts your credit card number to prevent it from being read as its details travels over the Internet.
--------------------------------------------------------------------------------
Question: Do we have every size/color/style from every brand in stock at every moment?
Answer: No we do not. Nor does your local shoe store. We attempt to keep the most common sizes/colors per style in stock and use of vendor's inventory to assist in filling your order. This helps us provide you with the lowest prices on today's most popular footwear brands. We are aware of your desire to receive your order as soon as possible, and we strive for that, from the moment your order is placed. On average we fill one third of all orders within 24 hours from in-store inventory. The balance are filled from inventory that is already en route to our distribution center, or in the event the order is not already en route to us, we will promptly order it directly from the manufacturer and, if available, request the manufacturer drop ship the order direct to you.
--------------------------------------------------------------------------------
Question: Are we able to send you a catalog?
Answer: No, our website is our online catalog.
--------------------------------------------------------------------------------
Question: How do I know that I am ordering the correct size?
Answer: We do recommend everyone occasionally getting measured at your local shoe store with a Brannock device. Especially children, whose feet are constantly growing in length and width. Since all current measuring devices are only 2 dimensional and every brand of shoe uses a large variety of lasts or shapes to build their styles, there is some guesswork involved. When in doubt, select the larger since. Adults who have gained or lost weight, will see that the shape and size of their foot change. Even adults who have not had a considerable change in weight in recent years, will undergo some bone shift and changes in their foot shape to cause a change in shoe size.
--------------------------------------------------------------------------------
Question: May I cancel an order prior to shipping?
Answer: Yes, you may cancel your order at any time prior to shipping and it will be immediately canceled and your credit card will not be charged. If your order has already been shipped and is in transit at the time you decide to cancel, you may refuse delivery with the UPS agent or accept shipment and return the box in accordance with our return policy. Upon receipt of the returned item, your credit request will be sent to our billing department and will be processed within 7 days.
ComfortShoesNY.com has been in the shoe business for over 50 years and strives to provide you with the same personal service you would expect to receive from your local shoe store but with the convenience and selection a daily updated website can offer.
ComfortShoesNY.com is perpetually adding the newest footwear styles from the most popular brands from around the world that offer comfort. From the most basic walking shoe, to a technically designed hiking boot to a cute and comfy flip-flop. This terrific blend has provided our customer with the confidence to shop from www.ComfortShoesNY.com while knowing anything selected was designed and manufactured with comfort features in mind. From the cushioned toe bar of a child's flip-flop, to the latex rubber soles on a men's elegant dress shoe to the cushioning in the heel on a women's pair of pumps. Whether our customer is young or mature, female or male, we know they want to look as good as they feel. That is the type of product we strive to offer.
The are thousands of shoe manufacturers that ignore some basic comfort features and these are not the brands you will find in ComfortShoesNY.com. If there is a brand you love and do not see on our website, please let us know at CustomerService@ComfortShoesNY.com.
To keep our prices and shipping very competitive, we have elected not to have a call center for phone order processing and customer service. You may contact us via email at CustomerService@ComfortShoesNY.com, and by clicking on the "Email Us" tab on the top of this page. We will reply to your email inquiry promptly during business hours Monday - Friday and on the next business day during weekends. We understand that not having a telephone call center could be cause for concern, but we strive to provide excellent customer service by providing precise answers to every inquiry we receive.
-- Frequently asked questions --
Question: What forms of payment do you accept?
Answer: We accept Visa, MasterCard, American Express and Discover.
--------------------------------------------------------------------------------
Question: Do I pay shipping charges?
Answer: ComfortShoesNY.com offers Free Shipping for all orders of $55 or more being shipped within the Contiguous U.S. There will be a $7 charged for shipping/handling of orders of $54.99 or less being shipped within the Contiguous U.S. Orders to Hawaii and Alaska will be charged a shipping charge of $15. Orders to APO AE addresses will be charged a shipping charge of $20. Orders shipping to Canada will be charged a shippng charge of $25.
Please note: Our customer are responsible for all duties, taxes and tariffs incurred in receiving international shipments.
--------------------------------------------------------------------------------
Question: May I return an item if it doesn't fit properly?
Answer: Yes. All of the items we sell are returnable, provided they are returned to us in their original condition. Complete return and exchange details are located on our Returns and Exchanges page.
--------------------------------------------------------------------------------
Question: How long does it take my order to ship?
Answer: If the shoe is in stock in our store or warehouse, it will usually ship within one business day. If the item you ordered is not in stock at the time of order placement, it is most likely in transit to us in our perpetual inventory replenishment orders from vendors, and will be shipped to you once the item is received in our warehouse. If it has been determined that it is not in transit to us from the vendor, we then promptly order it directly from the manufacturer. Many of the vendors we deal with provide the service of drop shipping orders directly to our customers, therefore the item you ordered might be delivered straight from the vendor. Since we deal with over 100 vendors, this provides us with access to hundreds of thousands of pairs of shoes, boots and sandals to ship promptly to our customers. Orders can take up to 30 business days to ship very popular items and in those rare cases, our customer service representatives inform our customers of such delays. We typically use UPS ground for deliveries. Typical delivery times to the east coast is 1 - 3 business days. The longest delivery times are to the West Coast, which average about 4 - 5 business days.
--------------------------------------------------------------------------------
Question: Is www.ComfortShoesNY.com a secure site, and is my credit card info safe?
Answer: Yes. We use SSL security to protect your online purchases. The secure socket layer (SSL) encrypts your credit card number to prevent it from being read as its details travels over the Internet.
--------------------------------------------------------------------------------
Question: Do we have every size/color/style from every brand in stock at every moment?
Answer: No we do not. Nor does your local shoe store. We attempt to keep the most common sizes/colors per style in stock and use of vendor's inventory to assist in filling your order. This helps us provide you with the lowest prices on today's most popular footwear brands. We are aware of your desire to receive your order as soon as possible, and we strive for that, from the moment your order is placed. On average we fill one third of all orders within 24 hours from in-store inventory. The balance are filled from inventory that is already en route to our distribution center, or in the event the order is not already en route to us, we will promptly order it directly from the manufacturer and, if available, request the manufacturer drop ship the order direct to you.
--------------------------------------------------------------------------------
Question: Are we able to send you a catalog?
Answer: No, our website is our online catalog.
--------------------------------------------------------------------------------
Question: How do I know that I am ordering the correct size?
Answer: We do recommend everyone occasionally getting measured at your local shoe store with a Brannock device. Especially children, whose feet are constantly growing in length and width. Since all current measuring devices are only 2 dimensional and every brand of shoe uses a large variety of lasts or shapes to build their styles, there is some guesswork involved. When in doubt, select the larger since. Adults who have gained or lost weight, will see that the shape and size of their foot change. Even adults who have not had a considerable change in weight in recent years, will undergo some bone shift and changes in their foot shape to cause a change in shoe size.
--------------------------------------------------------------------------------
Question: May I cancel an order prior to shipping?
Answer: Yes, you may cancel your order at any time prior to shipping and it will be immediately canceled and your credit card will not be charged. If your order has already been shipped and is in transit at the time you decide to cancel, you may refuse delivery with the UPS agent or accept shipment and return the box in accordance with our return policy. Upon receipt of the returned item, your credit request will be sent to our billing department and will be processed within 7 days.
* FREE Shipping on all over of $55 or more in the contiguous U.S. $7 shipping applies for orders under $55 being shipped in the contiguous U.S. Shipping costs for all other orders may be viewed in our "about us" page.
